A simple notification system for emergency care patients emerged through research and design aimed at enhancing healthcare spaces.
A simple notification system for emergency care patients emerged through research and design aimed at enhancing healthcare spaces.
A simple notification system for emergency care patients emerged through research and design aimed at enhancing healthcare spaces.
CONTEXT
At emergency and urgent care, mid/low severity patients often wait for many hours prior to receiving treatment. Patients are not given estimated wait times and must remain in place in order to avoid missing their name being called. At times, the waiting area can be busy, over-stimulating and potentially distressing.
At emergency and urgent care, mid/low severity patients often wait for many hours prior to receiving treatment. Patients are not given estimated wait times and must remain in place in order to avoid missing their name being called. At times, the waiting area can be busy, over-stimulating and potentially distressing.
DESIGN QUESTION
How might we increase patient comfort, freedom and awareness while waiting to receive treatment at emergency care?
How might we increase patient comfort, freedom and awareness while waiting to receive treatment at emergency care?
SERVICE FEATURES
At registration, patients are given the option to be notified by text message or a hospital provided buzzer when a health provider is ready to see them. This gives patients the freedom to leave the waiting area or use headphones while waiting to receive treatment.
At registration, patients are given the option to be notified by text message or a hospital provided buzzer when a health provider is ready to see them. This gives patients the freedom to leave the waiting area or use headphones while waiting to receive treatment.
Accessible
Accessible
Dignified
Dignified
Patient Comfort & Safety
Patient Comfort & Safety
Efficient
Efficient
customer journey
customer journey
customer journey
customer journey
2
2
Patients are given the option to be notified by text message or a hospital provided buzzer when a health provider is ready to see them.
Patients are given the option to be notified by text message or a hospital provided buzzer when a health provider is ready to see them.
Patients arrive and register at emergency care at the hospital for same day treatment.
Patients arrive and register at emergency care at the hospital for same day treatment.
1
1
3
3
Patients wait for their buzzer to vibrate or phone to notify them. They have the freedom to get a meal, go outside or wear headphones while they wait.
Patients wait for their buzzer to vibrate or phone to notify them. They have the freedom to get a meal, go outside or wear headphones while they wait.
The text message or buzzer provides information around where a patient needs to go. Volunteers also help direct patients to the correct area.
The text message or buzzer provides information around where a patient needs to go. Volunteers also help direct patients to the correct area.
4
4
design
process
This project spanned the course of two months and was completed alongside a service design course at IDEO - with a primary focus on research methods for enhancing existing services in healthcare. The resulting design emerged through primary research and comprehensive customer journey mapping, with room for further prototyping, testing and refinement.
This project spanned the course of two months and was completed alongside a service design course at IDEO - with a primary focus on research methods for enhancing existing services in healthcare. The resulting design emerged through primary research and comprehensive customer journey mapping, with room for further prototyping, testing and refinement.
service blueprint
service blueprint
service
blueprint
(A SNAPSHOT)
CONTEXT
At Appara, I've led a range of UX/UI projects, primarily focused on designing and enhancing complex workflows. My work spans the design of multi-step legal transactions, AI-driven document generation/editing, and a diagramming tool for visualizing corporate structures, among many other impactful transactions.
CONTEXT
At Appara, I've led a range of UX/UI projects, primarily focused on designing and enhancing complex workflows. My work spans the design of multi-step legal transactions, AI-driven document generation/editing, and a diagramming tool for visualizing corporate structures, among many other impactful transactions.
CONTEXT
At Appara, I've led a range of UX/UI projects, primarily focused on designing and enhancing complex workflows. My work spans the design of multi-step legal transactions, AI-driven document generation/editing, and a diagramming tool for visualizing corporate structures, among many other impactful transactions.
FEATURED PROJECT
The project featured here is a comprehensive redesign of Appara’s entity management system (a cloud-based database that legal firm’s use to store corporate and client records), also known as Records. I led the planning, research, and design phases, while playing a key role in reviewing and guiding the implementation.
FEATURED PROJECT
The project featured here is a comprehensive redesign of Appara’s entity management system (a cloud-based database that legal firm’s use to store corporate and client records), also known as Records. I led the planning, research, and design phases, while playing a key role in reviewing and guiding the implementation.
FEATURED PROJECT
The project featured here is a comprehensive redesign of Appara’s entity management system (a cloud-based database that legal firm’s use to store corporate and client records), also known as Records. I led the planning, research, and design phases, while playing a key role in reviewing and guiding the implementation.
DESIGN QUESTION
How might we design a modern, intuitive and data driven entity management system?
DESIGN QUESTION
How might we design a modern, intuitive and data driven entity management system?
DESIGN QUESTION
How might we design a modern, intuitive and data driven entity management system?
FEATURES
FEATURES
Modern UI
Intuitive Hierarchy
Visual Consistency
In-Line Editing
Document Generation w/ AI Assistance
Accessible
Modern UI
Intuitive Hierarchy
Visual Consistency
In-Line Editing
Document Generation w/ AI Assistance
Accessible
Patients are given the option to be notified by text message or a hospital provided buzzer when a health provider is ready to see them.
Patients arrive and register at emergency care at the hospital for same day treatment.
The text message or buzzer provides information around where a patient needs to go. Volunteers also help direct patients to the correct area.
Patients wait for their buzzer to vibrate or phone to notify them. They have the freedom to get a meal, go outside or wear headphones while they wait.
Patients are given the option to be notified by text message or a hospital provided buzzer when a health provider is ready to see them.
Patients arrive and register at emergency care at the hospital for same day treatment.
The text message or buzzer provides information around where a patient needs to go. Volunteers also help direct patients to the correct area.
Patients wait for their buzzer to vibrate or phone to notify them. They have the freedom to get a meal, go outside or wear headphones while they wait.
design
process
This project spanned the course of two months and was completed alongside a service design course at IDEO - with a primary focus on research methods for enhancing existing services in healthcare.
The resulting design emerged through primary research and comprehensive customer journey mapping, with room for further prototyping, testing and refinement.
design
process
This project spanned the course of two months and was completed alongside a service design course at IDEO - with a primary focus on research methods for enhancing existing services in healthcare.
The resulting design emerged through primary research and comprehensive customer journey mapping, with room for further prototyping, testing and refinement.
design
process
This project spanned the course of two months and was completed alongside a service design course at IDEO - with a primary focus on research methods for enhancing existing services in healthcare.
The resulting design emerged through primary research and comprehensive customer journey mapping, with room for further prototyping, testing and refinement.
design
process
This project spanned the course of two months and was completed alongside a service design course at IDEO - with a primary focus on research methods for enhancing existing services in healthcare.
The resulting design emerged through primary research and comprehensive customer journey mapping, with room for further prototyping, testing and refinement.
service
blueprint
(A SNAPSHOT)